CARPARK TEAM

    PEOPLE TEAM: FROM CARPARK TO CONNECT GROUP

    PAGE UNDER CONSTRUCTION AS WE MERGE GUEST SERVICES AND CITYLIFE TO CREATE OUR PEOPLE TEAM

    • RIPLEY CAMPUS

    THE GOAL

    • Create a comfortable environment for guests by preparing the auditorium, foyer, toilets and carpark in a way that is safe, eliminates distractions and indicates to our guests we were expecting them


    PREPARING TO BE ON TEAM

    • Operations Host team members should wear the provided Guest Services Welcome T-Shirt or team lanyard at all times if comfortable. Part of creating a comfortable environment is being easily recognisable to our guests. Spare lanyards are in the Guest Services room in the foyer

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    BEFORE PRAYER MEETING

    • Arrive on time at 8:00am. If you are running late, please message your team leader as soon as possible to let them know.

    • When you arrive, connect with your Guest Services Team Leader and they will assign you to a particular area if needs be and communicate any specific details about the weekend service.

    • Attend the full team prayer meeting at 8:30am in the foyer.

    • Prepare the auditorium

      • Prepare each seat in the auditorium for our guests by making sure all supplies are in place and the area is free of debris.

      • Your Team Leader will inform you if there are any handouts which need to be placed on the chairs.

      • Check the floors are clean, and use the vacuum in the Guest Services cupboard to spot clean any areas needed.

      • Check the black screens on either side of the auditorium, and ensure the black fabric is hanging correctly between the dividers, covering any gaps.

    • Prepare the foyer

      • Ensure all tables are wiped down and clean, ready for our guests

      • Check that the giving station is stocked with recent handouts, earplugs and clean pens.

      • Check parents and toddlers play area for hazards and tidy if needed

      • Check that all bins have a liner in them

      • Check bathrooms are clean

    • Prepare the carpark

      • Before heading out to the carpark, make sure you have either a wide brimmed hat or umbrella, we want all our team to stay sun safe.

      • Grab a high vis vest and walkie talkie from the guest services storage area

      • On the way out to the carpark, check ramps and walkways are clear and pick up rubbish on the road

      • Collect the A frame signs, banners and traffic cones from the room near the men’s toilet, and place them out in the car park as per the below diagram


    Collect Cones and place on     Top Pad as shown here:

    AFTER PRAYER MEETING

    Position yourselves into the three positions

     

    1. Bottom driveway entrance
      Greet guests by smiling and attempting to genuinely connect with them.

      Gauge what type of vehicle and family they are, and radio through to your fellow parking team members where the car needs to be directed to;

     Top car park = elderly, young families

    Top car park grassed area = 4WD

    Bottom car park = everyone else

    1. Bottom carpark
      Based on the advice from the driveway entrance host, direct the car to either the bottom carpark, or around the corner to the top car park. Please ensure your directions are clear and easy to understand.

      Try to get early comers to park in bottom most parks near the driveway entrance. This helps ease congestion with late comers where people become lined up on Rex Hills Drives waiting to come into the driveway. This can create a hazard which we need to avoid for busy services.

    2. Top car park
      Clearly direct the car to either the asphalt car park or grassed car park for 4WD style vehicles.

    ONCE GUESTS HAVE ARRIVED:

    • Count cars in car park and report back to Team Leader for them to include in weekly report

    • Stay in your assigned area until 9:10am or until traffic slows. Make sure you communicate to your other parking team members via the walkie talkie before leaving your station to come back into the foyer. Our team can’t be successful without every member.

    • Before coming in, pack up all traffic cones, A-frames and flags correctly and return them to correct storage area. 100% packed up is the goal. Place the Walkie talkies back on charge in the Guest Services room. Report any incidents to your Team Leader as soon as possible.

    • Refrain from eating, drinking or using your phone while serving.


    POST-SERVICE

    • As the serving experience does not finish until 10:45am please be available to help to host those in the foyer and carpark those who need it remembering our role is to make the house feel like a home.

    • Empty the bins in the foyer, replacing them with a new bin liner which can be found in the janitors closet near the toilets or storage room.

    • Walk through the auditorium after the service and pick up any rubbish and debris.

    • Wipe down the tables in the foyer and vacuum where needed to ensure the foyer and auditorium are left in good condition.

    • Check bathrooms are clean, and close the bathroom windows

    • Ensure stick vacuums are emptied and placed back on charge

    • Return your lanyard back to the Guest Services cupboard

    • At all times, be on the lookout for any spills or areas which need cleaning in order to create a welcoming environment for our guests

    • Take any lost or left behind items, including keys, mobile phones and jackets to your Team Leader

    • Post Service All Team Meeting at 10:45am. Please know that all team members  are needed to attend this touch point.