PAGE UNDER CONSTRUCTION AS WE MERGE GUEST SERVICES AND CITYLIFE TO CREATE OUR PEOPLE TEAM

    Hospitality Host

    The Goal

    • Create a comfortable environment for guests by offering personalised service for free tea and coffee and assisting in any food service as required


    Preparing to be on Team


    TEAM:     1 TEAM MEMBER

    • Hospitality Host team members should wear the provided Guest Services Welcome T-Shirt and team lanyard at all times if comfortable. Part of creating a comfortable environment is being easily recognisable to our guests. Spare lanyards are in the Guest Services room in the foyer


    Pre-Service

    • Arrive on time ready for the pre-service team huddle at 8:00am.

    • At the team huddle, your team leader will assign you to a particular area if needs be and communicate any specific details about the weekend service.

    • Prepare the foyer

      • Help team to ensure all tables are wiped down and clean, ready for our guests

      • Check the tea and coffee station is stocked and ready for post service. See the photos of how to set up the station below. Ensure there are:

        • Gloves for serving

        • Enough Cups

      • Fill up and turn on urn.

      • Ensure that a jug of milk is ready to go in one of the fridges in the kitchen for after the service.

    • Attend the full team prayer meeting at 8:30am in the foyer.


    Post-Service

    • Host station and/or food service

      • During the final connections head to the foyer

      • Collect the jug of milk from the fridge and put it out at the tea and coffee station

      • You must remain at the urn at all times post service

      • Please wear gloves provided and offer to make peoples tea for them

    • At 10:40am offer last service of hot drinks

    • At 10:45am Close Stationand Attend Guest Services Team Debrief

    • Post team meeting:

      • Wipe down the tables in the foyer and help to vacuum where needed to ensure the foyer and auditorium are left in good condition.

      • Return your lanyard back to the Guest Services cupboard

      • At all times, be on the lookout for any spills or areas which need cleaning in order to create a welcoming environment for our guests

      • Please refrain from eating, drinking or using your phone while serving.

    Station should look like this: