The Goal

Create a comfortable environment for those serving on the Guest Services team by providing leadership and regular communication to the team around all aspects of the service, to ensure the collective team can make the house feel like a home.

Guidelines

• Your number one priority at any service or event is the spirit and culture in which you and the team operate. Come with faith, and encourage others to do so also.

• Check in on all team members as they arrive and communicate any key considerations for that mornings service.

• Ensure all team members have a Guest Services T-Shirt and lanyards if their role requires so.

BEFORE THE SERVICE

• Arrive at 7:45am to give yourself enough time to be ready when team begin to arrive.

• Check the following:

  • The number of chairs in the auditorium is correct for the service - the Producer will be the person to speak with here

  • TV's in the foyer are on (Producer can help with this is required)

  • Foyer and auditorium air conditioners located as per diagram below:

• Host a team huddle at 8:15am WITH ALL TEAM to

  • Communicate key things for the weekend.

  • Assign roles

    • New Person cards on seats (plus others if required)

    • Check of toilets - cleanliness and supplies

    • Check of cleanliness - auditorium and foyer

    • Allocate team to doors and carpark locations

  • Encourage the team with vision - e.g. Foyer hosts are HOSTING pre and post-service with the goal of connecting with people

DURING THE SERVICE

• At least one team leader must stay in the foyer during the service

• Please keep an eye on the urn and any risk of people injuring themselves during service for the Hospitality Host whilst they are in service.

• Conduct a count of attendance during the message, and record the numbers in the team leader chat on Messenger.

• Record car park count once it’s reported back from parking team

 AFTER THE SERVICE

• At 10:45am hold an all in team huddle post service – this is all about culture and spirit.

  • Encourage team members with how they did

  • Speak to any God moments that took place and your goal is to make everyone leave feeling valued for the effort and energy they brought to that service or event. 

  • Talk about what went well, and what needs improving and record these in the Fluro form for that week.

  • Make sure to thank all team members for serving.

  • Pray out the morning

  • Delegate roles around clean up as and if required.

• Ensure all cleaning has been carried out and the church is left ready for next week.

• Keep an eye out for any incidents that arise which may need help from any of the Guest Services team and as needs be record in your own words what has happened.

• Ensure all lanyards have been returned to the Guest Services cupboard

• Count the cash with the giving host, complete banking form together and place any cash in the safe.

LOCKING UP

• From 11:00am

  • start to turn off air conditioners and TV.

• From 11:15am

  • start to turn off lights (foyer, auditorium and toilets) and have final conversations with those lingering at that time, remember to be warm and inviting to our next service. Note if you are in need of support please approach the Ministry Leader or Campus Pastors as they will help also with this people movement.

• At 11:30am the Campus is Closed

  • Check that all doors are closed and properly latched, including the doors that are backstage which lead outside, downstairs doors in the Citykids area, the door near the male toilets and foyer doors. When checking these doors, also make sure they are locked.

  • When going to leave you can exit either via the left hand side foyer door, or the Citykids back entrance as these both have security panels for you to enter the code

  • Enter the security code, then leave and close the door behind you. (If you do not have the security code combination, please contact either Terry and Kelly and they will provide it to you). Enter the security code, press "On", press "0", press "enter". Sections 1 and 2 should appear with little red lights to say they are "armed"Complete the Guest Services report before you leave the location